A Customer's Point of View, Inc.
A Customer's Point of View welcomes you to the 2021 EXPO.
A Customer’s Point of View, Inc. provides mystery rider services to transit systems nationwide and internationally. ACPVIEW is your partner to determine the quality of your transportation services on buses, rail, and paratransit vehicles. We work with you to determine the strengths and weaknesses of your transportation system. Our services include but are not limited to: bus/rail announcement compliance, Federal ADA compliance, bus operator behavior/driving skills, bus ramp/lift compliance, passbys, on-time performance, elevator/escalator outages and call centers/paratransit reservations evaluation. Our evaluators ride as regular passengers and provide detailed information on what occurred on their ride. With this information, you can determine additional training needs as well as get a heads up on correcting any compliance issues. Contact us today. ACPVIEW has the experience needed to monitor your transit system whether it is a rural system or a major transit system. Having conducted over 10,000 mystery rides, let’s talk about how ACPVIEW can assist your transit system.