Are you waiting for...
an answer to your email, an updated document, someone to sign a form, someone to approve or reject something? Do they even know they’re on the hook?
Can you answer, "Where are you on that?"
Or, do you have to chase someone down, or dig through emails and excel spreadsheets?
Is technology making work easier?
Automating a manual process, “just because”, may only get the wrong things done faster.